Shipping policy
Order Delivery Information
1. Calculation of Order Delivery Time
Order Delivery Time = Order Processing Time + Shipping Time
2. Order Processing Time
We process orders Monday to Friday (excluding weekends). The processing duration varies based on the type of products in your order, as follows:
- Orders with only in-stock products: A small portion of our products are available in stock. For orders that include only in-stock items, processing will be finished within 3–5 days of placement, and shipment will be arranged on the next business day after processing.
3. Shipping Time
Our standard shipping time ranges from 7 to 10 days. We kindly ask for your patience while waiting for updates to your logistics tracking information.
4. Important Notes
- Estimated Time Only: The above timeframes are estimated delivery times only. Kindredtrends cannot guarantee specific delivery dates. Potential factors that may cause delays include (but are not limited to) unclear order information, production cycle fluctuations, and logistics disruptions.
- Accuracy of Delivery Information: Please ensure all your delivery details (e.g., address, contact information) are correct and complete. If there is incorrect or missing information, we may need to contact you to update it, which could lead to delivery delays.
- Customs Clearance Delays: Delays may occur during customs clearance in the destination country. Your local customs office may require additional documentation and more time to clear your package, which could extend the estimated delivery time.
- Delivery Partners & Collection Tips: Your order may be delivered by either the local post office or a local courier service. Depending on your location, most orders are delivered via the local postal service, so the package will arrive with your regular mail. If you are not available to receive the delivery, the postal service may leave a notification card explaining how and where to collect your package.
5. Shipping Fees
| Shipping Type | Cost |
|---|---|
| Standard Shipping | $5.99 USD |
| Express Shipping | $7.99 USD |
| US Free Shipping | Available for orders over $79 USD |
6. Countries/Regions We Ship To
United States, United Kingdom, Canada, Australia, Austria, France, Germany, Israel, Saudi Arabia, Ukraine, Hong Kong (China), South Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal, Mexico
7. Contact Us
If you have any questions or concerns, please feel free to reach out to us:
Email: help@kindredtrends.com